| 授業コード | 06105243 | クラス | 43 |
| 科目名 | MCP（Hospitality Service） | 単位数 | 2 |
| 担当者 | TOWNSEND, Jana M. | 履修期 | 第１学期 |
| カリキュラム | ＊下表参考 | 配当年次 | ＊下表参考 |
| 授業題目 | Multicultural Project: Japanese Culture in Hospitality and Service |
| 授業の概要 | It is often said that the quality of Japanese hospitality and service is, in itself, an appealing point for travellers to this country. If it is indeed so, what makes it so? In this course, we will explore some historical factors and cultural concepts that clearly encourage each generation of Japanese service professionals to maintain certain practices and standards. We will also look at some challenges involved in adapting these practices to changing times and to customers and guests with different cultural backgrounds. This course is especially recommended for both Japanese and international students with an interest in pursuing a career in guest (customer) service or managing / training those who do. |
| 学習の到達目標 | This is a course designed for active participation by both international and Japanese students. By the end of the course, successful students will have gained sufficient understanding of the more abstract cultural concepts underlying the Japanese "spirit" of hospitality ("omotenashi")and service and be able to talk/write about them in their own words. They will also be able to find concrete examples of such concepts in their own travel, part-time work experience and daily life. As a final project, students in small teams with prepare and deliver a presentation on an approved topic of their choice and also lead a post-presentation discussion on it. |
| 授業計画 | 第１回 | -Course introduction -Introduction to the course: How do we take this course? What is "service"? What is "hospitality"? What is "omotenashi"? What good experiences have you had? Bad ones? Baffling ones? What are some cultural concepts to be covered in this course? |
| 第２回 | -Cultural concepts ① "wa" "ki" "kenjo" "hairyo"-Interactive Lecture / Video | |
| 第３回 | -Cultural concepts ① -Q&A / Discussion | |
| 第４回 | -Cultural concepts ② "ichigo ichie" -Interactive Lecture / Reading | |
| 第５回 | -Cultural concepts ② -Q&A / Discussion | |
| 第６回 | -Cultural concepts ③ "kami" "shizen" "misogi" "seiso" -Interactive Lecture / Video | |
| 第７回 | -Cultural concepts ③ -Q&A / Discussion | |
| 第８回 | -Cultural concepts ④ "setsu" "gokan" "shun" "shitsurai" "yosooi" "furumai" -Interactive Lecture /Reading |
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| 第９回 | -Cultural concepts ④ -Q&A / Discussion | |
| 第１０回 | -Cultural concepts ⑤ "ma" "ba" "bun" "kata"-Interactive Lecture -Cultural concepts ⑤ -Q&A / Discussion |
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| 第１１回 | -Introduction and initial preparation for the Final Assignment (On-Demand) | |
| 第１２回 | -Cultural concepts ⑥ "waza" "shuren" "do" "bi" -Interactive Lecture -Preparation for the Final Assignment |
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| 第１３回 | -Cultural concepts ⑥ -Q&A / Discussion -Preparation for the Final Assignment |
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| 第１４回 | -Cultural concepts ⑦ "omakase" "anshin anzen" "shinrai" -Cultural concepts ⑥ -Q&A / Discussion |
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| 第１５回 | -Completion and Online submission of Final Assignment -Discussion on "omotenashi no kokoro" -Summary of course content |
| 授業外学習の課題 | Students will be expected to: -complete assignments on time and be prepared for Q&A and discussions -keep an observation notebook and complete assignments based on their notes -review previous week's material and prepare for their quizzes -complete preparations for their Final Assignment mostly outside of class time. It will be necessary for students to spend 60-90 minutes between sessions for review, class preparation and assignments. In addition, several hours will be required for research, preparation and practice before their final oral assignment. |
| 履修上の注意事項 | 【すべて変更】 IMPORTANT!! You MUST read this BEFORE you decide to register for this course. 1. JAPANESE STUDENTS must have at least TOEIC 500+ OR EIKEN 2 to take this course. 2. This course will begin ONLINE on APRIL 21 (4th period) on the program ZOOM and the Google Classroom platform. 3. You need a computer or tablet with camera and mic that you can use off-campus (home). 4. You will need a stable Internet connection. 5. When you are registered, send me an email at jmtownse@alpha.shudo-ac.jp AS SOON AS POSSIBLE from your xxx@alpha.shudo-ac.jp address and tell me YOUR FULL NAME in KANJI and ROMAJI and your STUDENT NUMBER. 6. I will send to your "alpha" address a "HOW TO ATTEND YOUR FIRST CLASS" guide by Sunday, April 19. Please check your email frequently and don't miss it. 7. Read the "HOW TO" guide and learn how to register for Google Classroom and go to ZOOM on your computer / tablet. 8. Email me with any questions. I will respond as soon as I can. (* The weekly plan for this course may be adjusted depending on class size and make-up and developments in the current COVID-19 situation.) |
| 成績評価の方法・基準 | -Class Preparation and Participation, Effort & Progress 30% -Regular Assignments and Quizzes 30% -Final Assignment 40% |
| テキスト | No textbook. Handouts will be provided in class. |
| 参考文献 | Online resources are available. Further information will be given in class. |
| 主な関連科目 | None. |
| オフィスアワー及び 質問・相談への対応 |
-Contact me at jmtownse@alpha.shudo-ac.jp if you have any questions. -Do not hesitate to ask anytime in English or Japanese if you need help or advice. -Quiz answers will be given in class. |
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