| 授業コード | 02112643 | クラス | 43 |
| 科目名 | アドバンスト英語（Ｈｏｓｐｉｔａｌｉｔｙ） | 単位数 | 2 |
| 担当者 | J.M. Townsend | 履修期 | 第１学期 |
| カリキュラム | ＊下表参考 | 配当年次 | ＊下表参考 |
| 授業題目 | Multicultural Project: Japanese Culture in Hospitality and Service |
| 授業の概要 | It is often said that the quality of Japanese hospitality and service is, in itself, an appealing point for travellers to this country. If it is indeed so, what makes it so? In this course, we will explore some historical factors and cultural concepts that clearly encourage each generation of Japanese service professionals to maintain certain practices and standards. We will also look at some challenges involved in adapting these practices to changing times and to customers and guests with different cultural backgrounds. This course is especially recommended for both Japanese and international students with an interest in pursuing a career in guest (customer) service or managing / training those who do. |
| 学習の到達目標 | This is a course designed for active participation by both international and Japanese students. By the end of the course, successful students will have gained sufficient understanding of the more abstract cultural concepts underlying the Japanese "spirit" of hospitality ("omotenashi")and service and be able to talk/write about them in their own words. They will also be able to find concrete examples of such concepts in their own travel,part-time work experience and in other observable situations. As the final project, students in small teams with prepare and deliver a presentation on an approved topic of their choice and also lead a post-presentation class discussion on it. |
| 授業計画 | 第１回 | -Course introduction -Introduction to the course content: What is "service"? What is "hospitality"? What is "omotenashi"? What good experiences have you had? Bad ones? Baffling ones? What are some cultural concepts to be covered in this course? |
| 第２回 | -Historical background to Japanese "omotenashi" and service | |
| 第３回 | -Cultural concepts ① "wa" "ki" "kenjo" "hairyo"-Interactive Lecture / Video | |
| 第４回 | -Cultural concepts ① -Q&A / Discussion | |
| 第５回 | -Cultural concepts ② "ichigo ichie" -Interactive Lecture / Reading | |
| 第６回 | -Cultural concepts ② -Q&A / Discussion | |
| 第７回 | -Cultural concepts ③ "kami" "shizen" "misogi" "seiso" -Interactive Lecture / Video | |
| 第８回 | -Cultural concepts ③ -Q&A / Discussion | |
| 第９回 | -Cultural concepts ④ "setsu" "gokan" "shun" "shitsurai" "yosooi" "furumai" -Interactive Lecture /Reading |
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| 第１０回 | -Cultural concepts ④ -Q&A / Discussion | |
| 第１１回 | -Cultural concepts ⑤ "ma" "ba" "bun" "kata"-Interactive Lecture -Introduction to the Final Presentation |
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| 第１２回 | -Cultural concepts ⑤ -Q&A / Discussion -Preparation for the Final Presentation |
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| 第１３回 | -Cultural concepts ⑥ "waza" "shuren" "do" "bi" -Interactive Lecture -Preparation for the Final Presentation |
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| 第１４回 | -Cultural concepts ⑥ -Q&A / Discussion -Group Discussion on "omotenashi no kokoro" -Preparation for the Final Presentation |
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| 第１５回 | -Final Presentations*, Q&A and feedback -Summary of the course content (*Depending on class size, some presentations may be scheduled during the final exam period.) |
| 授業外学習の課題 | Students will be expected to: -complete reading and video viewing assignments fully to be prepared for Q&A and discussions -keep an observation notebook and complete assignments based on their notes -review previous week's material and prepare for their quizzes -spend some time off campus observing professionals at work -complete preparations for their Final Presentation mostly outside of class time. It will be necessary for students to spend 60-90 minutes between sessions for review, class preparation and assignments. In addition, several hours will be required for research, preparation and practice before their final team presentation. |
| 履修上の注意事項 | JAPANESE STUDENTS MUST HAVE TOEIC 500+ (OR EQUIVALENT-SEE GM 1 IN STUDENT HANDBOOK) TO TAKE THIS COURSE. 1. Come to class every time. 2. There will be a quiz at the beginning of the first session of most weeks. 3. Although handouts will be given, you are expected to take notes in every class. 4. 5 absences = NO CREDIT. NO EXCEPTIONS. 5. As this is a project-based course with members from various cultural and linguistic backgrounds, please make every effort to communicate with understanding towards everyone and collaborate well within each team. 6. Up to 20 students will be accepted in this course. (* The weekly plan for this course may be adjusted depending on class size and make-up.) 【This subject is also designed for the 2014～ Global Course students. 】 |
| 成績評価の方法・基準 | Weekly Quizzes 30% Class preparation, Contribution to Group Work and Class Discussions, Effort & Progress 40% Final Presentation 30% |
| テキスト | No textbook. Handouts will be provided in class. |
| 参考文献 | Online resources are available. Further information will be given in class. |
| 主な関連科目 | None. |
| オフィスアワー及び 質問・相談への対応 |
My office hours and email address will be given in class. Contact me in Bldg. 3 (#331) if you require more information before the course begins. Do not hesitate to ask anytime in English or Japanese if you need help or advice. I am also available just before and after class to answer questions etc. |
| 所属 | ナンバリングコード | 適用入学年度 | 配当年次 |
| 商学部商学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 商学部経営学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 経済科学部現代経済学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 経済科学部経済情報学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 人文学部人間関係学科心理学専攻（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 人文学部人間関係学科社会学専攻（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 人文学部人間関係学科教育学専攻（外国語科目（英語）） | － | 2007～2015 | 1・2・3・4 |
| 人文学部教育学科（外国語科目（英語）） | － | 2016～2016 | 1・2・3・4 |
| 法学部法律学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 法学部国際政治学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |
| 人間環境学部人間環境学科（外国語科目（英語）） | － | 2007～2016 | 1・2・3・4 |