授業コード 06105243 クラス 43
科目名 MCP(Hospitality Service) 単位数 2
担当者 J.M. Townsend 履修期 第4学期
カリキュラム *下表参考 配当年次 *下表参考

授業題目 Multicultural Project: Japanese Culture in Hospitality and Service
授業の概要 It is often said that the quality of Japanese hospitality and service is, in itself, an appealing point for travellers to this country. If it is indeed so, what makes it so? In this course, we will explore some historical factors and cultural concepts that clearly encourage each generation of Japanese service professionals to maintain certain practices and standards. We will also look at some challenges involved in adapting these practices to changing times and to customers and guests with different cultural backgrounds. This course is especially recommended for both Japanese and international students with an interest in pursuing a career in guest (customer) service or managing / training those who do.
学習の到達目標 This is a course designed for active participation by both international and Japanese students. By the end of the course, successful students will have gained sufficient understanding of the more abstract cultural concepts underlying the Japanese "spirit" of hospitality ("omotenashi")and service and be able to talk/write about them in their own words. They will also be able to find concrete examples of such concepts in their own travel,part-time work experience and in other observable situations. As the final project, students in small teams with prepare and deliver a presentation on an approved topic of their choice and also lead a post-presentation class discussion on it.
授業計画 第1回 -Course introduction
-Introduction to the course content:
What is "service"? What is "hospitality"? What is "omotenashi"?
What good experiences have you had? Bad ones? Baffling ones?
What are some cultural concepts to be covered in this course?
第2回 -Historical background to Japanese "omotenashi" and service
第3回 -Cultural concepts ① -Interactive Lecture / Video
第4回 -Cultural concepts ① -Q&A / Discussion
第5回 -Cultural concepts ② -Interactive Lecture / Reading
第6回 -Cultural concepts ② -Q&A / Discussion
第7回 -Cultural concepts ③ -Interactive Lecture / Video
第8回 -Cultural concepts ③ -Q&A / Discussion
-Written assignment due
第9回 -Cultural concepts ④ -Interactive Lecture / Reading
-Written assignment due
第10回 -Cultural concepts ④ -Q&A / Discussion
第11回 -Cultural concepts ⑤ -Interactive Lecture
-Introduction for the Final Presentation
第12回 -Cultural concepts ⑤ -Q&A / Discussion
-Preparation for the Final Presentation
第13回 -Cultural concepts ⑥ -Interactive Lecture
-Preparation for the Final Presentation
第14回 -Cultural concepts ⑥ -Q&A / Discussion
-Preparation for the Final Presentation
第15回 -Final Presentations*, Q&A and feedback
-Summary of the course content
(*Depending on class size, some presentations may be scheduled for another period.)
授業外学習の課題 Students will be expected to:
-complete reading and video viewing assignments fully to be prepared for Q&A and discussions
-keep an observation notebook and complete assignments based on their notes
-review previous week's material and prepare for their quizzes
-spend some time off campus observing professionals at work
-complete preparations for their Final Presentation mostly outside of class time.
履修上の注意事項 1. Come to class every time (on time).
2. There will be a quiz at the beginning of the first session each week.
3. Although handouts will be given, you are expected to take notes in every class.
4. 5 absences or 5 missed quizzes = NO CREDIT. NO EXCEPTIONS.
5. As a general rule, there will be no make-up quiz or presentation.
7. Hand in the written assignment on time. Points will be deducted for late submissions.
8. Be an active listener and speaker. Ask questions, offer ideas and contribute
thoughtfully to discussions.
9. MAKE EVERY EFFORT TO SPEAK ENGLISH (EVEN TO OTHER STUDENTS) IN THIS CLASS.
(* The weekly plan for this course may be adjusted depending on class size and make-up.)
10.Up to 20 students will be accepted into this course.

【This subject is also designed for the 2014~ Global Course students. ※ただし、一部の学部・学科では配当されていない場合があります。】
成績評価の方法・基準 Weekly Quizzes 30%
Preparation for, and participation in, Q&A and discussions, Effort & Progress 40%
Writing Assignment 10%
Final Presentation 20%
テキスト No textbook. Handouts will be provided in class.
参考文献 Online resources are available. Further information will be given in class.
主な関連科目 None.
オフィスアワー及び
質問・相談への対応
My office hours will be announced in class.
By e-mail: jmtownsend11@gmail.com
Please do not hesitate to contact me if you need help or advice.
I am also available just before and after class to answer questions etc.

■カリキュラム情報
所属 ナンバリングコード 適用入学年度 配当年次
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